PRIVACY POLICY
Effective October 21, 2026
Emergency Restoration & Cleaning, Inc. (“ERC,” “we”) respects your privacy. This policy explains what we collect through ercsac.com, by phone and by text, and how we use it.
WHAT WE COLLECT
What you give us: name, phone, email, property address, details about your home or project, and photos or messages you send us.
Calls, texts and website chat: we keep records of these conversations so we can help you and follow up.
Basic website data: pages visited, device and browser type, and general location, used to understand how the site is used.
HOW WE USE IT
To respond to you, schedule visits, prepare estimates, perform and document our work, send you service messages, and improve our website and service.
WHO WE SHARE IT WITH
We do not sell your personal information, and we do not share it for targeted advertising. We share it only with companies that help us run our business (website hosting, phone and text service, email, scheduling and payments), with your insurance company or property manager when you ask us to, or when the law requires.
TEXT MESSAGES
If you text us or give us your number, we may text you about your request or job. Message and data rates may apply. Reply STOP to stop texts or HELP for help. We do not share your number with others for their marketing.
HOW LONG WE KEEP IT
As long as we need it to serve you and keep the business and job records the law requires.
YOUR CALIFORNIA RIGHTS
You can ask what personal information we have about you, ask us to correct it, or ask us to delete it. We will not treat you differently for asking. Contact us using the details below.
CHILDREN
Our website is not meant for children under 16, and we do not knowingly collect their information.
CHANGES
If we update this policy, we will post the new version here with a new effective date.
CONTACT
Emergency Restoration & Cleaning, Inc.
11409 White Rock Rd, Rancho Cordova, CA 95742
(916) 206-5545 · info@ercsac.com
CSLB #998335